778bet Privacy Policy — Your Data, Your Rights

01 Introduction

This Privacy Policy ("Policy") explains how 778bet ("778bet", "we", "us", "our"), the operator of the online betting and casino platform at 778bet.cam, collects, uses, stores, and protects the personal information of individuals who access or use our services — including registered account holders, visitors to the website, and users who interact with us through customer support channels.

By registering an account, making a deposit, placing a bet, or otherwise using the 778bet platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform immediately.

This Policy should be read alongside the 778bet Terms & Conditions, which together form the complete legal agreement governing your relationship with 778bet.

02 Who We Are

778bet is an online betting and casino brand operating at the domain 778bet.cam, offering sports betting (including cricket, PSL, football, kabaddi, and UFC), casino games, live dealer tables, slot games, keno, and HRG live racing to eligible registered users.

For the purposes of data protection, 778bet is the data controller responsible for your personal information collected through the 778bet.cam platform. As the data controller, 778bet determines the purposes and means by which personal data is processed.

All enquiries relating to this Privacy Policy or to the processing of your personal data should be directed to our support team. Contact details are set out in Section 16 of this Policy.

03 Personal Data We Collect

778bet collects the following categories of personal data from users in the course of providing its services:

778bet does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data (beyond standard KYC selfie matching), or health information. If such data is provided voluntarily by a user in a support communication, it will be handled with additional care and not used for any purpose beyond resolving the specific support interaction.

04 How We Collect Your Data

778bet collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or filling in any form on the 778bet platform.
• Automated collection: Technical and activity data collected automatically as you interact with the 778bet platform — including IP address, device identifiers, session data, cookies, and betting activity logs. This data is collected through our platform infrastructure and analytics systems.
• Third-party sources: Identity verification and fraud screening data received from regulated KYC/AML service providers where required to fulfil our legal compliance obligations. Payment processing data received from our payment partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and others) in the course of processing your financial transactions.

05 Why We Use Your Personal Data

778bet processes your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, manage your PKR wallet, and provide access to all 778bet platform features.
• Transaction processing: To process deposits, withdrawals, bonus credits, and all other financial transactions associated with your account, using your nominated JazzCash, EasyPaisa, or bank transfer details.
• Legal and regulatory compliance: To fulfil our KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, including identity verification, source of funds checks, and suspicious activity reporting as required by our operating licence.
• Responsible gaming: To monitor your gaming activity and provide responsible gaming tools — including deposit limits, session limits, cooling-off periods, and self-exclusion — and to detect patterns that may indicate problem gambling behaviour requiring intervention.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, account takeover, multi-accounting, and any other conduct that poses a risk to the security and integrity of the 778bet platform.
• Customer support: To handle your queries, complaints, and requests — and to maintain records of communications for quality assurance and compliance purposes.
• Platform improvement: To analyse platform usage patterns, game performance, and user experience data in order to improve 778bet's features, design, and content.
• Marketing communications: To send you relevant promotions, bonus offers, and updates about 778bet — but only where you have provided explicit consent to receive such communications.

06 Legal Basis for Processing

778bet relies on the following legal bases for processing your personal data, depending on the purpose of the processing:

• Contractual necessity: Processing required to fulfil our contract with you — including account management, transaction processing, and delivery of betting and gaming services. Without this processing, 778bet cannot provide its services.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements — including KYC identity verification, AML transaction monitoring, and record-keeping obligations imposed by our operating licence.
• Legitimate interests: Processing carried out for our legitimate business interests where these are not overridden by your rights — including fraud prevention, platform security, customer support, and internal analytics. We always assess whether our legitimate interests are proportionate and appropriate.
• Consent: Where processing is based on your consent — specifically for marketing communications and the use of non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

07 Sharing Your Personal Data

778bet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data may be shared with the following categories of third parties strictly on a need-to-know basis and only to the extent required for the relevant purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers involved in processing your deposit and withdrawal transactions.
• KYC/AML providers: Regulated third-party identity verification and anti-money laundering screening services used to fulfil our compliance obligations.
• Game software providers: Licensed third-party game studios and RNG providers whose games are integrated into the 778bet casino and sportsbook. Game providers receive only the session data necessary to operate the game — not your full profile.
• IT and infrastructure providers: Cloud hosting, content delivery network (CDN), and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Fraud prevention services: Third-party services used to screen accounts and transactions for indicators of fraud, bonus abuse, or multi-accounting.
• Regulatory and law enforcement authorities: Where required by law, court order, or the terms of our operating licence — including reporting to financial intelligence units in relation to suspicious transaction activity.

08 Data Retention

778bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our operating licence.

• Active account data: Retained for the duration of your active account relationship with 778bet, plus a minimum post-closure retention period as required by our licensing authority.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure, in accordance with standard AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, consistent with financial regulatory requirements.
• Support communications: Retained for a period of 3 years from the date of the final communication in each support thread, for quality assurance and dispute resolution purposes.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, at which point your marketing preferences are updated and no further marketing is sent.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

09 Security Measures

778bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• AES-256 encryption for personal data stored in 778bet databases.
• TLS (Transport Layer Security) encryption for all data transmitted between your device and 778bet servers.
• Role-based access controls ensuring that only authorised 778bet personnel can access personal data, and only to the extent required for their specific job function.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Multi-factor authentication requirements for internal staff systems that handle personal data.
• Secure physical infrastructure with access-controlled data centre facilities.
• Incident response procedures to detect, investigate, and notify affected users of any data breaches in accordance with applicable legal requirements.

While 778bet takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your own account password and for logging out of the platform on shared devices. If you suspect your account security has been compromised, contact 778bet support immediately at [email protected].

10 Cookies & Tracking Technologies

778bet uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform effectively, maintain your login session, and — where you have provided consent — analyse how the platform is used and personalise your experience.

The cookies used on 778bet.cam fall into the following categories:

• Strictly necessary cookies: Essential to the operation of the platform. These cookies maintain your login session, remember your language preference, and enable core security features. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised information about how users interact with the 778bet platform — such as which pages are visited most frequently and where users encounter errors. This data is used only to improve the platform. These cookies are only placed with your consent.
• Preference cookies: Remember choices you have made on the platform (such as your preferred odds format or display settings) so that you do not need to re-enter preferences on each visit.
• Marketing cookies: Used — only with your consent — to deliver relevant promotional content based on your interaction with the 778bet platform. 778bet does not use third-party advertising networks.

You can manage your cookie preferences at any time through your browser settings. Disabling strictly necessary cookies may impair your ability to use the 778bet platform. Disabling analytics or marketing cookies will not affect your ability to place bets or access any platform feature.

11 Your Data Protection Rights

As a 778bet user, you hold the following rights in relation to the personal data we process about you:

• Right of access: You have the right to request a copy of the personal data 778bet holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. For basic profile details, you may be able to update information directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our obligations to retain certain data under applicable law and our operating licence, and will therefore not always result in full deletion.
• Right to restrict processing: You have the right to request that 778bet restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to data portability: Where technically feasible, you have the right to receive a machine-readable copy of the personal data you have provided to 778bet and to have it transmitted to another controller.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact the 778bet support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and will never charge a fee for exercising your rights under normal circumstances.

12 Marketing Communications

778bet may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, PSL cricket betting markets, and other relevant offers — but only where you have explicitly opted in to receive such communications during registration or at any later point through your account settings.

You can withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any 778bet marketing email.
• Updating your notification preferences in the Communications section of your 778bet account settings.
• Contacting 778bet support directly at [email protected] and requesting removal from all marketing lists.

Please allow up to 48 hours for your opt-out preference to take effect across all communication channels. Opting out of marketing communications does not affect essential transactional messages — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent regardless of your marketing preferences as they are necessary for the operation of your account.

13 Protection of Minors

The 778bet platform is strictly intended for users who are 21 years of age or older. 778bet does not knowingly collect personal data from individuals under the age of 21 under any circumstances.

As part of our registration and KYC process, all users are required to confirm their age and submit identity documentation that verifies they meet the minimum age requirement. Any account found to belong to an individual under the age of 21 will be closed immediately, all associated funds will be returned to the source payment method, and any winnings generated on the account will be forfeited.

If you are a parent or guardian and believe that a minor under your care has registered on 778bet or is accessing the platform, please contact us immediately at [email protected]. We will investigate and take swift action to close the account and delete all associated personal data.

14 International Data Transfers

In the course of providing its services, 778bet may transfer your personal data to countries other than Pakistan — for example, where our hosting infrastructure, game software providers, or KYC service providers operate servers outside Pakistan.

Where personal data is transferred internationally, 778bet takes appropriate steps to ensure that the transfer is conducted in accordance with applicable data protection standards. These steps may include requiring the recipient to operate under a data processing agreement that imposes equivalent protections to those set out in this Policy, or relying on adequacy decisions where the destination country is recognised as providing an adequate level of data protection.

You may request further information about the safeguards in place for specific international data transfers by contacting the 778bet support team.

15 Changes to This Privacy Policy

778bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our operating licence requirements. When material changes are made, we will notify registered users via email and/or a prominent notice on the 778bet platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will be revised each time the Policy is updated. We encourage you to review this Policy periodically to stay informed about how 778bet protects your personal information. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 778bet processes your personal data, please contact our support team using the following details:

• Email: [email protected]
• Live Chat: Available within your logged-in 778bet account, 24 hours a day, 7 days a week.
• Languages: Support is available in English and Urdu.
• Response time: We aim to respond to all privacy-related requests within 5 business days.

For self-exclusion requests, responsible gaming concerns, or data deletion requests, please identify the nature of your request clearly in your opening message so that the appropriate team can handle your case promptly.